I just played and didn't get Coins. Why?
Most likely you've hit the daily cap for that activity (20 from training or 30 from matches). Caps reset at midnight UTC. For matches: both players need to confirm the score before the match counts as verified — until then, no Coins.
Can I send Coins to a friend?
No. Coins are tied to your account and can't be transferred. This is a deliberate design choice — peer-to-peer transfer of redeemable currency would put JOGO in regulated-currency / gambling territory.
Do Coins expire?
Not in v1. We may introduce expiry on long-inactive accounts in the future; if so, we'll notify you well in advance and you'll have plenty of time to redeem.
My voucher code didn't work — what now?
Send us a message via the in-app feedback link with the redemption ID (you'll find it in your My Redemptions tab). We'll reissue or refund.
My merch hasn't shipped after 10 days. What do I do?
Check the My Redemptions tab — once shipped, you'll see carrier and tracking info there and a notification will go out. If still pending past 14 days, message us and we'll chase it up.
Can I cancel a redemption?
Voucher and gift-card redemptions are final once the code is revealed. Merch and bundles can be cancelled before they ship — contact us via feedback. Refunds restore your Coins to your balance.
Do I lose Coins if I lose a match?
No — Coins only ever go up from playing. You earn 5 Coins for a match loss as a participation reward. (Your ELO rating may go down, but Coins are separate.)
What stops people from gaming the system?
Daily caps, two-player confirmation on matches, GPS verification on training, and one-time-only achievement unlocks. JOGO reserves the right to deny rewards earned through automation, collusion, fake accounts, or any manipulation of in-app actions.